Contact Centre Manager, St Albans £40,000 - £42,000 + Excellent Benefits Established Service Sector Organisation entering into a period of growth Managing and mentoring a team of 12 direct reports to support the retention and growth of customers through service excellence Managing the information database including development and maintenance Our client are an established and successful organisation based in St Albans who offer a warm, and balanced working environment. They provide a wide variety of services and pride themselves on delivering the highest level of customer care. As the Contact Centre Manager you will deliver a call handling service that is responsive to customer needs through providing accurate information, ensuring timely KPI's are achieved and corrective action taken. Skills & Experience: Proven managerial experience within a contact centre environment Ability to build strong relationships and partnerships with both customers and suppliers Data and Technology savvy- Commercially Minded- identify ways to generate increased revenue Experience of implementing SLAs/KPIs Locations: St. Albans, Hertfordshire, Hatfield, Luton, Harpenden, Hemel Hempstead, Dunstable, Bedfordshire, Hitchin, Stevenage, Welwyn Garden City Keywords: Customer Service Manager, Head of Customer Service, Contact Centre Manager, Call Centre Manager Prestige Appointments are a Recruitment Agency providing permanent resourcing and selection services to employers throughout the UK. Established in 2005 - 'Placing People in Position They Fit' across the UK.