Customer Service Specialist
| £ 28000.00 to £ 30000.00 per annum
Internal Account Manager, Dunstable £28,000 - 30,000 + Benefits
Our client, a global manufacturing business are recruiting for an Internal Account Manager to harvest, improve and strengthen the relationships with clients.
You will offer a personalised and effortless service.
In this role you will be helping to change people's lives, so passion is key!
Internal Account Manager:
- Previous customer service experience managing large clients and complex enquiries
- Previous experience implementing and improving and changing processes and procedures within a team or department
- Emotional Intelligence is key, you must have the right attitude to engage and build trust with your customers
Internal Account Manager Responsibilities:
- Proactively provide (more complex) internal and external customers with product availability information, order and delivery status in liaison with logistics providers and relevant departments.
- Proactively provide system reports informing internal and external customers with information and or measurements and deal with more complex reporting as required by the customer.
- Analysis and understand the Root Cause of reoccurring issues, recommending and implementing changes to ways of working to ensure a closed loop solution.
- Liaise with Account Managers and Sales Managers to keep them up to date with allocated customer issues/ account.
- Take a lead role in the implementation process for new customers, working directly with the Tenders and Contract lead to ensure a smooth transition of business
- Develop and deliver materials and training to support the department's needs.
- Day to day management and support of one
- Customer Service Representative.
Keywords: Customer Service, Customer Service specialist, Customer Service Supervisor, Team Supervisor, Customer Service Team Leader
Locations: Dunstable, Luton, Harpenden, St Albans, Bedford, Bedfordshire, Hertfordshire
Prestige Appointments are a Recruitment Agency providing permanent resourcing and selection services to employers throughout the UK.