t: 01727 89 58 58

Customer Service Specialist

Dunstable | £ 28000.00 to £ 30000.00 per annum

Internal Account Manager, Dunstable £28,000 - 30,000 + Benefits 

Our client, a global manufacturing business are recruiting for an Internal Account Manager to harvest, improve and strengthen the relationships with clients. 
You will offer a personalised and effortless service. In this role you will be helping to change people's lives, so passion is key! 

Internal Account Manager: 
  • Previous customer service experience managing large clients and complex enquiries 
  • Previous experience implementing and improving and changing processes and procedures within a team or department 
  • Emotional Intelligence is key, you must have the right attitude to engage and build trust with your customers 

Internal Account Manager Responsibilities: 
  • Proactively provide (more complex) internal and external customers with product availability information, order and delivery status in liaison with logistics providers and relevant departments. 
  • Proactively provide system reports informing internal and external customers with information and or measurements and deal with more complex reporting as required by the customer. 
  • Analysis and understand the Root Cause of reoccurring issues, recommending and implementing changes to ways of working to ensure a closed loop solution. 
  • Liaise with Account Managers and Sales Managers to keep them up to date with allocated customer issues/ account. 
  • Take a lead role in the implementation process for new customers, working directly with the Tenders and Contract lead to ensure a smooth transition of business 
  • Develop and deliver materials and training to support the department's needs. 
  • Day to day management and support of one 
  • Customer Service Representative. 

Keywords: Customer Service, Customer Service specialist, Customer Service Supervisor, Team Supervisor, Customer Service Team Leader 
Locations: Dunstable, Luton, Harpenden, St Albans, Bedford, Bedfordshire, Hertfordshire 

Prestige Appointments are a Recruitment Agency providing permanent resourcing and selection services to employers throughout the UK.

Contact Details:

Adele Squires on 01727 739403 | adele@prestigeappointments.com

Ref: HQ001945

  • Location: Dunstable
  • Job Title: Customer Service Specialist
  • Type: Permanent
  • Salary: £ 28000.00 to £ 30000.00 per annum
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